Shipping Policy

Shipping Policy

Thank you for shopping with Zaveva. This page explains how and when your order will reach you.

Processing Time

Orders are typically dispatched within 1-2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email when your order is placed and another with tracking details once it ships.

Delivery Time

We ship internationally. Once dispatched, orders typically arrive within 7-12 business days, depending on your location. These are estimates rather than guarantees, as delivery can occasionally be delayed by customs, weather, public holidays, or carrier issues outside our control.

Shipping Costs

Shipping costs, if any, are calculated at checkout based on your location and order size. [Optional: Free shipping is available on orders over €XX.]

Order Tracking

Every order comes with a tracking number sent to the email you provided at checkout. Tracking information may take 2-3 days to update after dispatch. If your tracking hasn't moved after several days, please contact us and we'll look into it.

Customs, Duties and Taxes

Depending on your country, your order may be subject to import duties, customs fees, or taxes. These are determined by your local authorities and are the responsibility of the customer unless stated otherwise at checkout.

Incorrect Address

Please double-check your shipping address before completing your order. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, as we can only change the address before the order is dispatched.

Lost, Delayed or Damaged Orders

If your order hasn't arrived within [14] business days of dispatch, arrives damaged, or is not what you ordered, contact us at [support email] with your order number (and photos if the item is damaged). We'll work with you to resolve it with a replacement or refund. Please see our Refund Policy for more details.

Multiple Items

If you order multiple items, they may be sent in separate packages and arrive on different days. You'll receive tracking details for each shipment.

Contact Us

Questions about your order? Email us at [support email]. We aim to reply within [24-48 hours].